Customer Service Representative
Position Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.
Key Competencies
- Building Collaborative Relationships
- Innovation / Creativity
- Adaptability
- Developing Self & Others
Principal Accountabilities & Deliverables
- Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
- Coordinate orders with operations and sales as needed
- Assist customers with any issues regarding orders
- Communicate order information and status to appropriate Account Managers for their customers
- Issue vendor debit/credit memos as needed to correct receiving discrepancies
- Process all billing and invoicing to customers
- Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
- Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
- Maintain on-going product knowledge
- Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.
Knowledge, Skills, & Abilities
Education / Experience and Skills
- Minimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
- Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
- Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.
- Strong multi-tasking, analytical thinking and problem-solving skills.
- Excellent cross-cultural communication, interpersonal, and negotiation skills.
- Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
- Ability to model Capital values and to provide innovative solutions.
- Ability to drive and be accountable for results in a fast-paced environment.
- The ability and the desire to travel domestically and internationally.
Abilities
- Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
- Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
Work Environment
- Work is performed indoors in a climate-controlled environment.