Customer Service Representative

Position Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Starting Pay range $26-30 per hour.

Key Competencies

• Building Collaborative Relationships
• Innovation / Creativity
• Adaptability
• Developing Self & Others

Principal Accountabilities & Deliverables

• Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
• Coordinate orders with operations and sales as needed
• Assist customers with any issues regarding orders
• Communicate order information and status to appropriate Account Managers for their customers
• Issue vendor debit/credit memos as needed to correct receiving discrepancies
• Process all billing and invoicing to customers
• Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
• Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
• Maintain on-going product knowledge
• Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.

Knowledge, Skills, & Abilities

Education / Experience and Skills

• Minimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
• Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
• Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.
• Strong multi-tasking, analytical thinking and problem-solving skills.
• Excellent cross-cultural communication, interpersonal, and negotiation skills.
• Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
• Ability to model Capital values and to provide innovative solutions.
• Ability to drive and be accountable for results in a fast-paced environment.
• The ability and the desire to travel domestically and internationally.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Our Benefits

We are in the people business, we just happen to sell lumber... so you can have GREAT BENEFITS!

• Paid Time Off (Sick, Vacation, Volunteer Time Off)
• 9 Paid Holidays
• Medical, Dental, and Vision Insurance
• TeleDoc
• Best Doctors
• Company Paid Life and Disability Insurance
• Pet Insurance
• 401(k) Plan with Match Percentage
• Employee Assistance Program
• Hearing Services
• Tuition Reimbursement
• Smart Dollar
• Wellness Program through Vitality with program completion incentive towards medical premium

Work Environment

• Work is performed indoors in a climate-controlled environment.